Our Directors

A message from the Chairman of our Board of Directors Claudio Bussandri and President and Executive Director Normand Rinfret

It is with a strong sense of accountability and commitment to excellence that we present the 2015-2016 Annual Report of the McGill University Health Centre (MUHC), beginning with the highpoint of the year: the opening of the Glen site after meticulous planning, construction, activation, and patient transfers.

The Research Institute of the MUHC (RI-MUHC) was the first to move into its innovative facilities. Thereafter, between April and June 2015, 258 pediatric and adult inpatients, including babies in incubators, were transferred from the Royal Victoria Hospital, Montreal Chest Institute, Montreal Children’s Hospital and Montreal General Hospital. With each of the moves and throughout the ramping up of the volume of outpatient and inpatient activities, the MUHC’s priority was to ensure quality care and patient safety. Transfers were completed flawlessly thanks to the tireless efforts and skill of the MUHC’s healthcare professionals, employees and volunteers, as well as outstanding support from partners: Health Care Relocations; Urgences-santé; Medicar; City of Montreal; City of Westmount; Montreal Police Department; SNC-Lavalin and its partners; MSSS; CIUSSS de l’Est-de-l’Île-de-Montréal; Société de transport de Montréal; and hospitals across Quebec’s health network. Their support contributed immeasurably to our success and the peace of mind of our patients and their families, and we thank them again in the context of this Report.

Following the last hospital move, between June 19 and 21, we celebrated this historic milestone and shared our collective pride with our teams and the community during our inaugural events. The Walk for Montreal event, free concerts and fun activities for families complemented the staff appreciation events and formal ribbon-cutting ceremony. None would have been possible without a dedicated organizing committee and many volunteers, whom we are pleased to thank again here.

Much like our external partners, every individual working at the MUHC, regardless of his/her job title or department, deserves to be praised in this Report. Together, they assure the quality of activities, an invaluable service given that each of our six hospitals and the RI-MUHC are needed to fulfil our mission. They are also worthy of recognition for managing myriad daily challenges. In that respect, we wish to underscore that the passing of Bill 10—An Act to modify the organization and governance of the health and social services network, in particular by abolishing the regional agencies—by the Ministry of Health and Social Services (MSSS) set the tone for what would be a turbulent year. Amalgamated and non-amalgamated healthcare establishments, including the MUHC, had to adjust to new leadership across the network and a different operating paradigm. Concurrently, the MUHC was consolidating its activities on four sites—the Montreal General Hospital, Neuro, Lachine Hospital and Glen site. Compounding the complexity of these challenges were optimization projects, budget compressions and the implementation of a clinical plan meant to enable the MUHC to concentrate on tertiary/quaternary clinical care, research and education. In this regard, ensuring the continuum of care through ententes with partners in the health network was and continues to be of primordial importance. In summary, the year was punctuated by massive change and hard decisions.

With that being said, the ultimate goal of any world-class academic health centre is to push the boundaries of patient care, research, teaching and healthcare administration to new heights in spite of challenges. In fiscal 2015-2016, the MUHC and its Board of Directors worked exhaustively on strengthening governance mechanisms, managing risks, overseeing patient safety, and making administrative changes that would better support organizational goals and evidence-based decision-making. The renewal of the organizational structure was also initiated with a view to improving oversight, creating alignment with other academic health centres in Quebec and meeting the government and public’s expectations in regard to good corporate governance. This work is ongoing, but the MUHC is satisfied that its efforts will help its people do their best work with greater ease and encourage excellence.

Of course, excellence requires community support. With this in mind, we extend heartfelt appreciation to our foundations and donors, including the MUHC’s physicians, nurses, allied health professionals, research investigators, staff and volunteers. Thanks to their generosity, the MUHC announced this year the completion of The Best Care for Life Campaign—a $300-million fundraising initiative supporting the Glen site project, our existing facilities, state-of-the-art equipment and research infrastructure. Once more, we thank John Rae, chairman of The Best Care for Life Campaign, and Marc Courtois, chairman of The Best Care for Children Campaign, the Campaign cabinet, and the MUHC’s former Marketing and Development Office for their leadership.

Engagement is an essential element of excellence too. A perfect example is We Should Talk, a campaign at the Montreal Children’s Hospital that encourages patients, family members and everyone involved in patient care to speak up when there is a safety concern and to develop a collaborative approach to reduce preventable harm. Initiatives such as this one are our way of making continuous improvements that resonate with patients and their families, who are our raison d’être.

As you review this Annual Report, we trust that this message has provided a context for our organization’s results. Undoubtedly, fiscal 2016-2017 will present new challenges. We therefore conclude by expressing our deepest gratitude to the talented and hard-working people who make the MUHC a leading academic health centre. They are our strength.

You can see the MUHC Board of Directors by clicking here.